Knowledge Base

Service (3)

Where can I get spare parts from?

If you are within the UK spare parts can be obtained directly from Creek Audio. If you are outside the UK, you must contact our appointed distributor of your country.

What are the terms of Creek’s warranty?

If within two years of purchase your Creek product proves to be defective for any reason other than accident, misuse, neglect, unauthorised modification or fair wear and tear, we will repair the defect or, at our option, replace the faulty speakers without charge for parts, labour or return carriage.

This warranty is applicable in the United Kingdom only and given in addition to your statutory rights.

Service enquiries in countries other than the United Kingdom should be addressed to the local Creek agent or distributor. Warranties granted in these countries are entirely at the discretion of the agent or distributor.

Where can I get my product serviced in the USA?

Whilst you should contact the appointed distributor for your country first, we do have the following company on record for servicing our products within the USA.

Vinyl Renaissance and Audio
7932 Santa Fe Dr
Overland Park
KS 66204

Tel: 9139620014

Amplifiers (3)

If I want to be able to use my turntable with a Creek amplifier, what options do I have?

You can either fit a phono plug-in Sequel phono boards or alternatively purchase a stand alone Creek phono pre-amplifier.

Does Creek Audio recommend specific cables for use with its products?

When it comes to the question of cables we suggest that you speak to your dealer as they will be far more familiar with the many options available in today’s market.

We have been recently using Atlas Cables with some very good results!

How important is the damping factor?

The output impedance and damping factor of an amplifier is not the only criteria for confirming its ability to drive difficult loads. It is also necessary for the amplifier to have high peak current. Creek Amplifiers have the ability to provide greater than 30 Amps peak current for more than 50mS. This combination makes it possible to increase its output power into a low impedance.

CD Players (1)

Why has my CD player stopped reading Discs?

Unfortunately Creek Audio like many other brands are at the mercy of large laser manufacturers when we build CD players. Back in the 90s when we made the CD60 it used a Philips laser that was built to a very high tolerance. To date I think we have only had maybe 20/25 units back for service with laser related issues.

Laser issues are a big problem for all Hi-Fi manufactures these days. The main reason for this is the producers of the lasers used in CD/DVD transports are now working to a much lower QC tolerance level. The end result for the likes of Creek, Arcam, Cambridge Audio and others is that brand new CD players can pass our own QC reading errors of >1.2mm and seem to all purposes a fully working player that should give years of enjoyment. The sad reality is that modern lasers might only have enough light output to pass QC but age very quickly or simply stop working altogether shortly after installation.

It leaves the end-user with a bad taste because, as they rightly see it, a new unit they have worked hard to buy should work without problems for years to come. It also leaves us with a big problem, as consumers see it as a faulty Creek product and therefore it must be either poorly designed, or carelessly made; nothing could be further from the truth. In the past 6 to 8 years 95% of all faults with CD players have been related to the lasers and not of our design or brand.

This leaves us with very limited options, as changing suppliers mid-production would mean redesigning the unit from the ground up, with the exception of the DAC. Plus, there are no guaranties that the new supplier would have any better tolerance levels. Over the past years we have tried almost every supplier on the market. In fact, the laser we now use in the Evolution 2 and Destiny 2 is the most reliable laser we have found since the CD60.

The other option we have is to provide the best possible support for our customers that we can.

As you can see there is no ideal solution, but we try our hardest to make sure that once you have joined the Creek family we will fully support you during your time of ownership.